Terms of service

Last Updated: August 17, 2026

These Terms of Service (“Terms”) govern your access to and use of the TunaMex Boots website (“Site”), services, and all product purchases. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and all applicable store policies, including our Shipping Policy, Return & Refund Policy, and Payment Policy.

Please read these terms carefully before using our website. If you do not agree with any part of these Terms, please do not use our site or place orders.

1. General Store Information

TunaMex Boots is a footwear retail brand based in Los Angeles, California, United States. All services, product sales, and customer support are operated under Pacific Time (PT). Our physical business address is: 4433 S Alameda St B-38, Los Angeles, CA 90058, United States.
All customer service inquiries, order processing, and after-sales support follow our official business hours and response rules: all messages will be replied to within 24 business hours.

2. Eligibility to Purchase

You must be at least 18 years of age or the age of majority in your state to place an order on our website. By placing an order, you confirm that all personal and payment information you submit is true, accurate, and complete. You agree not to use this website for any fraudulent, unauthorized, or illegal transactions.

3. Shipping & Delivery Terms

All orders placed on TunaMex Boots qualify for free standard UPS shipping with no minimum order requirement.
We only ship to domestic United States addresses.
All shipments are delivered by UPS. Standard delivery takes 3–7 business days after order processing. Order processing follows our Pacific Time business schedule; orders placed on our closed day (Tuesday) will be processed on the next working day.

4. Payment Terms

We accept the following secure payment methods: American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa. All transactions are encrypted and securely processed. We do not store your full card details on our servers.
By completing checkout, you authorize us to charge your selected payment method for your order total. All refunds will be returned to the original payment method used at checkout.

5. Returns, Refunds & Exchanges

All return and refund services comply with our official Return & Refund Policy. Customers may request a return within 30 calendar days after delivery. Returned items must be unworn, unwashed, and kept in original condition with all tags and packaging intact.

Outbound shipping is free for all orders, but customers are responsible for return shipping fees unless the item is defective, damaged, or incorrectly shipped by us. Refunds typically take 3–10 business days to reflect in your account after approval.

6. Product Information & Accuracy

We strive to ensure all product descriptions, sizes, images, and pricing information displayed on our website are accurate. However, slight color differences may occur due to different screen displays, and manual measurement deviations may exist.
TunaMex Boots reserves the right to update product information, adjust pricing, or discontinue products at any time without prior notice.

7. Prohibited Uses

You agree that you will not:

Use our website for any illegal, improper, or unauthorized purposes
Submit false customer information, fake orders, or fraudulent payment requests
Copy, reproduce, or resell our product images, texts, and website content for commercial use without permission
Attack or interfere with the normal operation of our website

8. Order Cancellation Rights

We reserve the right to cancel or suspend any order in cases of suspicious transactions, incorrect payment information, out-of-stock inventory, or abnormal order behavior. We will issue a full refund for any canceled order on our end.

9. Intellectual Property

All content on this website, including logos, texts, product photos, graphics, and design styles, is the intellectual property of TunaMex Boots. No unauthorized copying, distribution, or commercial use is allowed.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes, claims, or controversies arising out of or relating to these Terms, your use of our website, or your purchase of products from TunaMex Boots shall be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of such courts. Before initiating any formal legal action, you agree to first contact us at info@tunamexboots.com to attempt to resolve the dispute informally. We will make good-faith efforts to resolve your concern within 10 business days.

11. Policy Updates

We reserve the right to update these Terms of Service at any time without prior notice. Any changes will take effect immediately after being posted on this page. Your continued use of our website after updates confirms your acceptance of the latest terms.

Our teams are waiting to help you with any questions you may have.