Privacy policy

Last Updated: August 17, 2026

At TunaMex Boots, we highly value the privacy and personal data security of every customer. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, place orders, and contact our customer service. This policy applies to all users of our official website, and it is consistent with our Shipping Policy, Payment Policy, Return & Refund Policy, and Terms of Service.

By browsing our website and placing orders, you fully agree to the data collection and usage rules stated in this Privacy Policy.

1. Information We Collect

We only collect necessary personal information to complete order processing, shipping delivery, and customer after-sales service. The information we collect includes:

Personal Identification Information: Your full name, email address, contact phone number
Shipping Information: United States domestic delivery address, zip code, and regional information (we only support US local shipping)
Payment Information: Billing details and card information used for checkout. We support American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa. All payment data is processed by encrypted third-party payment gateways.
Website Usage Data: Browser type, device information, website browsing records, and order history to optimize our product display and service experience

2. How We Use Your Information

All collected personal data is only used for legitimate business purposes and will never be abused. We use your information for the following purposes:

Process, verify, and complete your orders, arrange UPS shipping and delivery services
Send order confirmation, shipping notification, UPS tracking number, and after-sales updates via email
Process refunds, returns, exchanges, and resolve after-sales issues in accordance with our store policies
Respond to your customer inquiries within 24 business hours (Pacific Time)
Verify transaction security and prevent fraudulent or abnormal orders
Optimize website functions, product display, and overall shopping experience

Refund Data Processing

When you submit a return request, we use your order information (order number, full name, and return reason) to verify your eligibility. Once we receive and inspect your returned item, we will confirm whether it meets our return requirements and notify you of the result by email. Approved refunds will be processed and issued to your original payment method within 3–10 business days. For full details on the refund process, eligibility requirements, and return conditions, please refer to our Return & Refund Policy.

3. Data Security & Protection

We adopt industry-standard encryption technology to protect your personal and payment information. All payment transactions are processed through secure encrypted gateways. We do not store your complete credit card details on our website servers after transaction completion.
We strictly restrict internal data access permissions to ensure your personal information will not be arbitrarily viewed, copied, or leaked. We will take strict security measures to prevent data loss, leakage, tampering, and unauthorized access.

4. Information Sharing & Disclosure

TunaMex Boots will never sell, rent, or trade your personal information to third-party commercial institutions for marketing purposes without your explicit consent.
We only share your necessary information with authorized service providers to complete order services, including:

UPS logistics carrier: used only for delivery arrangement and package tracking
Third-party payment platforms: used only for payment verification and refund processing

We may disclose your information only when required by United States local laws, court orders, or government regulatory requirements.

5. Cookie Policy

Our website uses cookies to record browsing preferences, remember user settings, and optimize page loading speed. These data help us provide you with a more convenient and personalized shopping experience. You can disable cookie functions through your browser settings at any time.

6. Data Retention Period

We will retain your personal order and transaction information for as long as required by US commercial laws and tax regulations. After the valid retention period expires, we will safely delete or anonymize your data.

7. Customer Rights

You have the right to view, check, correct, and request deletion of your personal data stored on our website. If you need to adjust or clear your personal information, please contact our customer support team via official email.

8. Policy Updates

We reserve the right to update this Privacy Policy irregularly to adapt to service upgrades and legal requirements. The updated policy will be posted on this page with the latest update date. Your continued use of our website after policy updates means you accept the latest terms.