Payment Policy

Last Updated: August 17, 2026

We accept the following secure payment methods for all orders placed on our website:

American Express
Diners Club
Discover
JCB, Maestro
Mastercard
Visa

All payments are processed through secure encrypted payment gateways to protect your personal and financial information. Your card details will not be stored on our servers after transaction completion.

Payment authorization will be completed at checkout. We reserve the right to cancel or suspend orders if payment cannot be verified successfully, or if suspicious transaction activity is detected.

The refund process follows these steps:

1. Submit a Return Request — Email us at info@tunamexboots.com with your order number, full name, and return reason. Our support team will reply within 1 to 2 business days with return instructions.
2. Ship the Item Back — Repack the boots in the original shoebox and outer shipping packaging, then ship the package to our designated return address. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped by us.
3. Inspection & Approval — Once we receive and inspect your returned item, we will confirm it meets all return eligibility requirements (unworn, unwashed, original tags and packaging intact). You will receive an email notification once your return is approved.
4. Refund Processing — After approval, your refund will be issued to your original payment method. Please allow 3–10 business days for the refund to reflect in your account, depending on your card issuer's processing time.

If your payment fails to go through, please double-check your card information, confirm that your card has sufficient available balance, or contact your card issuer for further assistance. You may also reach out to our customer support team for help.

Refunds will be issued back to the original payment method used at checkout. The processing time for refunds varies by card provider and typically takes 3–10 business days to reflect in your account.