Refund policy

Last Updated: August 17, 2026

Thank you for shopping with TunaMex Boots. We hope you love your new boots. If you are not completely satisfied with your order, we have outlined our return and refund terms below.

1.Return Eligibility Window

You may submit a return request within 30 calendar days from the date your package is delivered. Any return requests submitted after this 30-day window will not be accepted.

2. Item Condition Requirements

To qualify for return or refund:

Boots must be unworn, unwashed and in new condition
All original tags, shoebox and packaging must be intact and included
No scuffs, dirt, scratches, stains or signs of wear on the soles or uppers
Items marked Final Sale, clearance or custom personalized items cannot be returned or exchanged
We reserve the right to refuse returned goods if the products fail our inspection upon arrival at our warehouse.

3. How to Start a Return

Send an email to info@tunamexboots.com with your order number, full name and return reason
Our support team will reply within 24 business hours and provide return instructions
Securely repack the boots in the original shoe box and outer shipping packaging
Ship the package back to our designated return address

4. Return Shipping Fee

Customers are responsible for return shipping costs unless the item arrives defective, damaged, or we shipped the incorrect product.

5. Refund Processing

Once we receive and inspect your returned item and confirm it meets all requirements:
Approved refunds will be issued to your original payment method
Please allow 3–10 business days for the refund to show in your account, processing time depends on your card issuer
Accepted payment methods for refunds: American Express, Diners Club, Discover, JCB, Maestro, Mastercard, Visa

6. Exchanges

We offer size exchanges for eligible boots within the 30-day return window. Exchange shipping fees may apply. Contact our team for exchange details.

7. Damaged, Defective or Incorrect Items

If you receive damaged, defective or wrong merchandise, please contact us within 7 days after delivery and attach clear photos of the issue. We will arrange solutions such as replacement, partial or full refund at our discretion.